Policies

We are a wholesale nursery and sell to only those in the industry. Your customers are welcome in the nursery, but must be accompanied by someone from your company.

Guarantee

All plants are guaranteed to be healthy and true to name upon purchase. There is no warranty as to the productiveness of the plant/s or for problems resulting from transplanting. Acceptance of plant/s at time of sale or delivery is considered to be proof of good health. No further warranty is given or implied. Claims or shortages must be brought to our attention within seven days of receiving material. In all cases, the original price shall be the maximum damages to which the purchaser is entitled.

Customers who are picking up their plant material must supply their own tarps or truck covers to prevent drying out of plant material. No claims will be considered if nursery stock is transported without adequate protection.

Special Orders

Do not limit yourself to plant material in this price list. If you have special needs or requirements, please inquire. We are happy to quote other plant material. Quotes are based on supplies at the time of the quote and we cannot guarantee that material will remain in supply until such time that a quote might become an order. We also require a 50% pre-payment on special orders. There will be a 50% re-stocking fee charged to all cancelled special orders.

Terms

Our normal terms are check or credit card upon receipt of material.  Credit cards can only be used at time of purchase or will incur a service fee of 3%.  For customers with an established credit account: invoices must be paid by check in full within 30 days from the date of invoice.  All accounts over 30 days are considered overdue and will be charged a 1.5% per month (18% annually) nonreversible finance charge.  Repetitive overdue accounts have the potential of losing their credit privileges.  If payment problems should arise, contact us immediately.

Tagging and Holding Orders

We allow customers to tag/reserve plant material. If you are new or cash customer a 50% deposit is required at the time plant material is tagged by you or you ask us to reserve for you for later pickup or delivery.  If you are an established credit account customer you will be invoiced on the date you tag or ask us to reserve plant material.  In either case we will hold the plant material and maintain the plants for 30 days at no charge. After 30 days a 10% non-refundable holding fee will be charged.  After 60 days if plant material has not been picked up or delivered we reserve the right to release all material.  If your order is cancelled a 30% restocking fee will be charged.

Special orders

Do not limit yourself to plant material listed on our availability.  If you have special needs or requirements, please inquire.  We are happy to quote other plant material. Quotes are based on supplies at the time of the quote and we cannot guarantee that material will remain in supply until such time that a quote might become an order.  We also require a 50% pre-payment on special orders.  If your special order is canceled a 50% restocking fee will be charged.

Returns

It is our policy not to accept returns on nursery stock. Under certain circumstances, some items may be accepted for return, but a 15% restocking fee will be charged. No returns will be considered if nursery stock is transported without adequate protection.

Deliveries

Deliveries are available and can be arranged to fit your schedule with advanced notice.  Deliveries are tailgate only therefore appropriate unloading equipment is required unless other arrangements are made.  If our driver is detained beyond a reasonable time period additional charges will be added.  Extra stops will incur an additional charge.